Frequently Asked Questions
If you have a question that is not answered below, feel free to contact us
The price will include all the services booked.
The price does not include gratuities (except for services in New York and Florida), which are at the passenger’s discretion. Child seats (where available), excess luggage, sports equipment etc may incur additional cost.
Should your journey details change prior to departure simply contact us on +357 22 45 29 45, or email us at firstname.lastname@example.org with your new details and we will update your booking accordingly. You will be responsible for any increase in price..
You may cancel your booking at email@example.com any time in writing to and cancellation charges may apply. Supplier cancellation policy can be found in the Terms and Conditions section of our website.
Our Terms and Conditions available on the website outline our complaints procedure. Any complaint must be registered in writing and be received by Travelorama Travel within 28 days of your return journey. Complaints received after this time period will not be accepted.
Complaints arising from failure to follow our Terms and Conditions, such as not travelling with your booking voucher, non-reconfirmation of transfer and incorrect information will not be considered.
In the event of being unable to find the supplier representative or driver, we ask you to call the supplier telephone number found on your booking confirmation. Failure to do this may result in any eventual claim being invalid.